Hi there! Thanks for your interest in our work & we'd love to make a cake for your next event. 
If it's your first time ordering with us, below are some answers to our Frequently Asked Questions. 

Will my cake be ok in the fridge overnight if I collect it the day before my event?
Yes! All  of our cakes can be eaten 24 - 48 hours after pick up. We recommend you to wrap the entire cake box in 2 layers of cling film before storing in the fridge. This keeps the cake free of fridge odours and helps any edible flowers to remain fresh. Bring the cake to room temperature before serving. Keep it away from direct sunlight, heaters or flames. 

How do I place my order with you? 
You can do this via our secure online shop at anytime with a credit card payment. Just choose your preferred cake style, icing colour, cake flavour and we'll look after the rest. You will receive an email confirmation once your order has been accepted.  Click here to get started.

Can I change my order once it's been placed?
Yes, we can change any order with 5 days notice. Simply email us your order confirmation number and what you would like to change. We will confirm all updated orders via email. 

What's your cancellation policy? 
We offer a refund if you need to cancel your order within 5 days of it's collection date. Please note there is a %15 order processing fee that is not refundable. 

How far in advance should I book my cake with you?
As soon as you can. We take orders on a first come, first serve basis and have limited availability.  All of our cakes are made to order.

I've left my cake to the last minute and the website says you are already booked out! Is there any chance you can squeeze my order in? 
We might be able to!  Simply drop us an email at team@unbirthdaybakery.com to see if we can fit you in.

Can you write a personalised message on my cake? 
Unfortunately not (our chocolate handwriting is terrible!). If you would like your cake personalised, we highly recommend purchasing a customised cake topper through www.communicakeit.com. They are familiar with our style of cakes, and create something awesome to match. Please have these delivered to your home, and not to us. We do not position these on cakes.

I've seen a cake on your Instagram feed that I really like. Can you make something similar?
Yes. Our Instagram pictures will have a description of the cake styling that you can follow when ordering your cake. Please note that all our cakes look unique, with no cake being exactly the same. 

Can you make a cake that uses fondant? Can you copy a picture from another cake maker?
No. We have a strict no fondant policy that we take pride in, so you won't find any fondant in our kitchen, and we only create Unbirthday cakes. 

Do you make Vegan Cakes? How about Gluten Free?
No sorry! All of our cakes contain flour, eggs, milk and butter and we are unable to substitute these ingredients in our recipes. 

What's the best way to transport my cake once I collect it from your kitchen?
Keep the cake box on the floor of your car with the air conditioning on. The floor is the flattest and most stable part of the car. Try to avoid putting it on the seat, as it can cause the cake to slope during transportation. Keep your cake refrigerated and bring to room temperature an hour before serving. 

Do you do deliveries to homes and venues?
Yes, we provide our own Unbirthday delivery service to certain Sydney suburbs starting from $55. Our couriers are trained to handle your cake so that it arrives in pristine condition.  We can deliver your order prior to your arrival at your venue for peace of mind or to your home. Send us an email to team@unbirthdaybakery.com to find out more. 

I'm still stuck on how to order a cake and want to talk to someone - who can help?

EMAIL US: team@unbirthdaybakery.com
CALL US: 0413 170 738 (during opening hours only)

Wednesday - Saturday 9am - 5pm
Closed Monday + Tuesday
If there is no answer we're most likely helping other customers or busy in the kitchen. Please leave us a message and we will return your message within 48 hours.

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